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FAQ

Shipping and Deliveries

How long do orders usually take to ship?
Ground orders can take up to 3-4 business days to be packed and shipped. Expedited shipments must be placed by 9am mountain time to be processed same business day. All Yobbo orders ship from Northern Utah. Once shipped, standard ground shipments can take as little as 4-5 days to destinations within the West and up to 5-10 business days to the East Coast.

We know that shipping times are important to our customers and we are working hard to improve the speed at which our gear makes it to you. We thank you for your understanding and support!
What type of mail carriers do you ship with?
We ship with the carries USPS, UPS and FedEx depending on the location of the shipping address from our facility and the type of shipping chosen at checkout.

Ground orders generally ship with USPS - however this is not always the case, especially if the order is being shipped to a location outside of Utah.

If your package must ship with a specific carrier in order to be delivered please place your order during business hours (9am - 4pm PST) and email us at help@yobboapparel.com with your order number. We will do our best to make that change. If you received a tracking email and your order is shipping with the wrong carrier please reach out to our team so we can offer further assistance.
Why am I having trouble with my tracking number?
Please reach out to us at HELP@YOBBOAPPAREL.COMif you are having trouble tracking your package. Please note that generally there is a time gap between when we send you tracking number and when the carrier updates the status online.
Do you ship internationally?
We do not ship internationally at this time, but we are working on it!
Can I cancel my membership at anytime?
We are unable to make cancellations and modifications to orders once they have been placed. Please contact us at HELP@YOBBOAPPAREL.COM for immediate assistance and we will do our best to assist you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Ordering & Payment

How do I create a return?
To initiate a return or exchange please contact help@yobboapparel.com
When will I be charged for my order?
You will be charged for your order as soon as it ships from our fulfillment center. Until then, the charge will appear as an authorized charge amount on your credit card statement. This ‘authorized’ amount is the amount that will be charged.
I ordered the wrong items. Can I change or cancel my order if I've already submitted it?
We are unable to make cancellations and modifications to orders once they have been placed. Please contact us at HELP@YOBBOAPPAREL.COM for immediate assistance and we will do our best to assist you.
Can I order over the phone?
Currently we do not have the ability to take orders over the phone, but feel free to give us a call for sizing/fit/advice or with questions about the checkout process.
HELP@YOBBOAPPAREL.COM | (844) 880-5355
WHEN will I BE REFUNDED THE RETURN?
Refunds for returns are processed within 5-7 business days after receiving the return package in the mail.

RETURNS

WHAT IS YOUR RETURN POLICY?

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 60 days after delivery
How do I contact customer service?
We are stoked to hear from our customers. While you may reach out to our support team anytime, please note that our customer service business hours are between 9am and 5pm, MT, Monday through Friday.

HELP@YOBBOAPPAREL.COM
WHEN Will I BE REFUNDED THE RETURN?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Partnering

How do I become a wholesaler?

To apply with us to become a wholesale partner please fill out the form on this page and indicate the enquiry type. Someone from our Sales Team will get back to you in around 10 business days once reviewed.
Do you have a Influencer program?
We do have an exclusive Influencer Program! As a Yobbo Influencer you are entitled to special discounts and access to brand updates before anyone else! To apply please click HERE.

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Can't find the answer to your question? We're here to help. Have feedback about any of our products? Please let us know.

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